Job Description
About us
Gen By Gen Health provides turn-key CCM/RPM solutions to physician practices.
Job Overview:
We are seeking a dedicated professional experienced in Chronic Care Management (CCM) to join our team. The Care Manager (MA or LPN/LVN) is responsible for providing comprehensive, coordinated care to patients with multiple chronic conditions through technology and clinical service model. This role requires excellent communication, clinical skills, and a strong commitment to improving patient health outcomes. The Care Manager plays a crucial role in maintaining patient health and filling the gaps between their doctorยs appointments. If you are able to build a trusting relationship with patients and have excellent task management skills, we would love to hear from you.
Skills and Qualifications:
ย LPN/LVN/CNA/MA: New Jersey Licensure in good standing - Required
ย Minimum 1 year of experience with CCM - Required
ย Fluency in English and Spanish - Required
ย Minimum 2 years of experience in the healthcare industry; preferably in a primary care providerยs office - Required
ย Billing/RCM or health coach experience may be considered.
ย Knowledge of Medicare's CCM program guidelines and requirements
ย Experience with and comfortable in assessing the status of patients remotely.
ย Working knowledge of disease processes for common chronic illnesses (eg: Hypertension, Diabetes, COPD, CHF) with demonstrable ability to communicate issues related to it over the phone.
ย Clinically sound and accurate documentation skills.
ย Experience with and comfortable learning health portals and software applications.
ย Superior task management skills: organized, self-directed, and detail oriented.
ย Enterprising to find solutions when faced with problems.
ย Ability to work collaboratively with a team and manage multiple priorities and reliably meet deadlines.
ย Quiet setting without interruptions to work from. Reliable internet service and electricity.
Duties & Responsibilities
ย Execute care plans for patients with chronic conditions in collaboration with the healthcare team.
ย Proactive patient management via text, call, and electronic medical records.
ย Triage patient conditions and respond accordingly in a timely manner
ย Work closely with in-office providers and staff for guidance with management of day-to-day calls related to condition, medication, referral, and community resource management.
ย Engage patients about their health by providing guidance, education, and encouragement.
ย Coordinate care with other healthcare professionals, ensuring timely communication and collaboration.
ย Actively review patient charts to identify care gaps and determine resolutions based on provided workflow
ย Escalate patient care promptly according to pre-approved algorithm
ย Advocate for patients' needs and preferences.
ย Accurately and timely document patient interactions, interventions, and progress in the electronic health record system.
Job Type: Full-time
Expected hours: No less than 40 per week
Application Question(s):
ย Do you have a quiet place to work from home with reliable internet and electricity
ย Are you local to New Jersey?
Experience:
ย Chronic Care Management: 1 year (Required)
ย Direct Patient care: 2 years (Required)
Language:
ย English (Required)
ย Spanish (Required)
License/Certification:
ย CMA, LPN, LVN (Required)
Work Location: Remote
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