Job Description
Key Job Details:
- Location: Remote
- Position: Senior Community Liaison, Home Health And Hospice
- Compensation: a competitive salary
- Company: Workwarp
- Start Date: Immediate openings available
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OverviewHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice...
Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision - Every patient deserves access to quality healthcare.
Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
รย Health, Dental, Vision, Disability & Life Insurance, and much more
รย 401K Retirement Plan (with company match)
รย Tuition, Professional License and Certification Reimbursement
รย Paid Time Off, Holidays and Volunteer Time
รย Paid Orientation and Training
รย Great Place to Work Certified
รย Established in 11 states
รย Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities
The Senior Community Liaison, Home Health and Hospcie is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Senior Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.
Essential Duties and Responsibilities
รย Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
รย Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
รย Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market
รย Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
รย Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
รย Provide direction on benefit enrollment program and processes
รย Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
รย Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
รย Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
รย Oversee and document outreach calls conducted and meetings scheduled with external sources
รย Ensure scheduled meetings with patients and their caregivers are attended timely
รย Adhere to company policies and procedures related to patient outreach calls
รย Complies with PHI and HIPPA guidelines
รย Maintains consistent communication with Director- Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
รย Mentors established and new Community Liaisons remotely on sales techniques, reporting, and other tasks
รย Travels up to one week per month to provide additional onsite assistance to Community Liaisons in both process functions and untapped business development opportunities
รย Is familiar with and complies with STARK Laws as they pertain to healthcare sales
รย Performs other additional duties as assigned
Qualifications
Required Knowledge, Skills and Experience
รย Bachelor's Degree in Marketing, Business or a Health related
รย Must maintain a valid driver's license and good driving record
รย 3 or more years of health care related industry sales/marketing experience
รย Excellent written and verbal communication skills
รย Ability to work independently and complete multiple tasks
รย Strong organizational skills
รย Computer skills including but not limited to Word, Excel, Outlook, Report software
รย Demonstrable success in quickly building telephonic relationships with eligible patients
Preferred Knowledge, Skills and Experience
รย Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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