Job Description
Build your professional journey with workwarp, starting as a Infusion Collection Specialist - Remote! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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Description:Soleo Health is seeking a Collection Specialist to work Remotely (USA). Join us in Simplifying Complex Care!
Soleo Health Perks:
รย Competitive Wages
รย 401(k) with a match
รย Referral Bonus
รย Great company culture
รย Paid parental leave options
รย No Weekends or Holidays!
รย Affordable Medical, Dental, and Vision Insurance Plans
รย Company Paid Disability and Basic Life Insurance
รย HSA and FSA (including dependent care) options
รย Paid Time Off!
รย Education Assistant Program
The Position:
The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include:
รย Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner
รย Researches assigned correspondence; takes necessary action to resolve requests
รย Routinely reviews and works correspondence folder requests in a timely manner
รย Makes routine collection calls on outstanding claims
รย Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly
รย Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified.
รย Researches refund requests received by payers and statuses refund according to findings
รย Documents detailed notes in a clear and concise fashion in Company software system
รย Identifies issues/trends and escalates to Manager when assistance is needed
รย Provides exceptional Customer Service to internal and external customers
รย Ensures compliance with federal, state, and local governments, third party contracts, and company policies
รย Must be able to communicate well with branch, management, patients and insurance carriers
รย Ability to perform account analysis when needed
รย Answering phones/taking patient calls regarding balance questions
รย Using portals and other electronic tools
รย Ensure claims are on file after initial submission
รย Identifies, escalates, and prepares potential payor projects to management and company Liaisons
รย Write detailed appeals with supporting documentation
รย Keep abreast of payor follow up/appeal deadlines
รย Submits secondary claims
Schedule:
รย Monday-Friday, 8:30a-5pm Pacific Time
รย Overtime as necessary
Requirements:
รย 1-3 years or more of strong collections experience
รย Previous Home Infusion and Specialty Pharmacy experience highly preferred
รย Knowledge of HCPC coding and medical terminology
รย CPR+ systems experience preferred
รย Excellent math and writing skills
รย Excellent interpersonal, communication and organizational skills
รย Ability to prioritize, problem solve and multitask
รย Word, Excel and Outlook experience
รย High School Diploma or GED
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleoรยs Core Values:
รย Improve patientsรย lives every day
รย Be passionate in everything you do
รย Encourage unlimited ideas and creative thinking
รย Make decisions as if you own the company
รย Do the right thing
รย Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: collector, specialty pharmacy, AR, payor denials, appeals, follow-up, denial support, hiring immediately, now hiring Apply Job!
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If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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