Job Description
Become a key member of our collaborative team as a Servicenow Developer- ITSM! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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We are looking for an experienced ServiceNow developer to implement ServiceNow ITSM. Responsibilities include setting up and configuring ServiceNow ITSM, as well as migrating configurations, user access, templates, workflows, and the service catalog from the existing ITSM system. (100% Remote)MUST hold a current ServiceNow ITSM Certification. (CIS-ITSM)
Responsibilities:
ΓΒ Develop and execute a technical implementation and migration plan for ServiceNow ITSM
ΓΒ Install, configure, and customize the ServiceNow ITSM platform, including business rules, UI policies, workflows, playbooks, and tables, to meet organizational requirements
ΓΒ Migrate configurations, user access, service requests, incidents, work orders, and change requests from the existing system to ServiceNow ITSM
ΓΒ Set up integrations between ServiceNow and other systems to enable efficient data exchange using APIs and data loading
ΓΒ Generate reports for ITSM data in ServiceNow and Microsoft Power BI
ΓΒ Review the current ServiceNow CSM setup and assist with troubleshooting any issues
ΓΒ Analyze system performance, adjusting tuning parameters or code for optimal performance
ΓΒ Conduct unit testing, UAT, and stress testing in collaboration with technical staff
ΓΒ Implement ongoing enhancement requests
Qualifications:
MUST hold a current ServiceNow ITSM Certification. (CIS-ITSM)ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
ΓΒ Strong proficiency in JavaScript
ΓΒ Familiarity with UI, SQL, HTML, and CSS
ΓΒ Knowledge of XML and structured programming principles
ΓΒ Understanding of ITIL processes
ΓΒ Experience in creating reports within ServiceNow
ΓΒ Skilled in ServiceNow Playbook development
ΓΒ Experience with inbound and outbound data exchange between ServiceNow and other systems via REST and SOAP APIs
ΓΒ Familiarity with Remedy ITSM, Microsoft Power BI, ServiceNow CSM, and ServiceNow NowAssist is a plus Apply Job!
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