Job Description
Seeking a new challenge? This is the perfect opportunity to grow as a Neighborhood Hosts, Inc: Guest Services Agent! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
ร
ร
About UsWe are a hotel and airbnb management company headquartered in NYC, with a work from home team split around the globe (we were working from home before it was the trend! ?? ). Founded in 2015, we weathered the pandemic and are again starting to grow...
Looking For
We are looking for a rockstar team member to fill out our guest and booking services team. Your primary role will be to help answer guest questions, verify and respond to booking requests, and generally offer guest support. The volume of inquiries is fairly low, so you will also be asked to work on administrative, marketing, sales or research tasks during this shift. These tasks will be assigned according to your skillset and interests.
Shift
You will be expected to work from your computer M-F, and monitor calls and messages from your phone on weekends (weekends are very slow with a typical shift seeing 1-2 messages the entire shift). When applying, please describe your hotel or airbnb guest services experience.
รย 12am รย 8am NYC time
รย 8am รย 4pm NYC time
Salary:
$1,250 รย $2,500/mo. Depends on experience.
Requirements:
รย 5+ years hotel or airbnb guest services experience
รย 1 solid internet connection with at least 20mbps speed
รย A backup internet connection in case of power outages
รย A laptop and cell phone able to support the latest versions of igms and line2
รย A calm demeanor and a quick wit
รย Ability to think creatively under stress
รย Ability to work simultaneously on multiple projects
Optional (let us know if you have any of the below skills!):
รย Social media experience
รย Sales experience
รย Marketing experience
รย Real estate research experience
รย Bookkeeping experience
รย Spanish, French, and/or German
Benefits
รย 3 weeks paid vacation after your first 6 months
รย 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)
รย $1,000 education credits after your first 6 months
รย Flexibility to switch shifts with other agents as needed
รย Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish
รย The ability to work from anywhere with an internet connection
Note that we will not be hiring anyone with less than 5 years hotel or airbnb experience. You are expected to be working on your own after a 1 week training period, and this is unfortunately just too steep a learning curve without prior experience.
Tagged as: marketing Apply Job!
ร
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now