Job Description
- Description:
- The Workforce Planning Data Analyst is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers.
- The models determine resource (staff) requirements for workload demands.
- The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.
- Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning.
- Develop and maintain strong working relationships with partners.
- Development and maintenance of Operations Service/Call Center staff models.
- Variance and scenario analysis.
- Will be responsible for working with large data sets to run analysis and build out reports.
- Present on findings to leadership.
- Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.
- Conduct detailed variance analytics and identify key business drivers of change.
- Research, forecast and report on demand drivers.
- Review forecast for accuracy and make proactive changes to minimize variances.
- Understand the interrelationship between model variables and the impact to service level commitments.
- Requirements:
- Strong experience with SQL
- Solid Analytical skills
- Experience in constructing quantitative analysis and/or workforce modeling in a professional environment
- Bachelor’s Degree preferred
- Strong quantitative and mathematical skills
- Possesses strong to advanced MS EXCEL skills.
- Familiarity with IEX and workforce planning tool
- Adept in data mining, data analysis, and data presentation.
- Benefits:
- Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
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