Job Description
About the position
- Responsibilities
- Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
- Review and coordinate daily operations requirements and assign crews and resources accordingly.
- Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
- Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.
- Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
- Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.
- Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
- Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.
- Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.
- Perform other duties as assigned.
- Requirements
- High school diploma, or GED required.
- Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred.
- Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to prepare routine reports and correspondence.
- Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
- Must be a U.S. citizen due to contractual requirements.
- Benefits
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees.
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more!
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