Job Description
About the position Responsibilities • Act as CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services. • Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. • Appropriately handle a variety of customer issues including location lookup, directions, and complaints. • Make clinical level of care determination based on discussion, medical records, and any other pertinent clinical data. • Match these needs to a service site location or, if not available, look up and provide alternative services. • Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. • Follow-up and track referral and admission outcomes. • Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met. • Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements. • Focus on placing the right patient to the right care setting at the right time. • Adhere to and participate in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures. • Review and adhere to all Company policies and procedures. • Provide education regarding Home Health, Hospice, and Palliative Care Services. • Assist with clinical eligibility review for alternate services. • Participate in special projects and perform other duties as assigned. Requirements • Associates Degree required. BSN preferred. • RN license in a compact state is required. May be required to obtain licensure in additional states as dictated by business needs. • At least 3 years post-acute experience. Home Care or hospice experience preferred. • Nursing background working across multiple areas of post-acute care preferred. • Extensive nursing experience in post-acute care preferred. • Current CPR certification. • Good working knowledge of home health, hospice, and palliative care services preferred. • Good time management skills. • Ability to learn and master information related to locations and services of clients. • Excellent analytical and problem-solving skills. • Excellent verbal and interpersonal skills. • Able to communicate effectively with empathy over the phone and while interacting with others. • Must read, write and speak fluent English. Benefits • Health benefits effective day 1 • Paid time off, holidays, and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities Apply tot his job