Job Description
About the position
- Responsibilities
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers.
- Delivers CARES model to customers and service partners.
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues.
- Recommends appropriate solutions.
- Refers complex or reoccurring issues.
- Maintains high levels of customer satisfaction consistent with PNC's core values.
- Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
- Requirements
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Ability to leverage information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Nice-to-haves
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
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