Job Description
Dedicated to Excellence, Committed to Service
Abeka Customer Experience (Part Time/Remote)The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records.
Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV.
Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits.Receive Customer Inquiries
Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.
Resolve Customer Issues
Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.
Provide Product Information and Support
Explain product features, benefits, usage instructions, and address customer concerns about product functionality.
Maintain Accurate Customer Records
Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system.
FLSA Status - Scanning (Non-exempt)
Education
Required Education:
HSPreferred Education:College Degree
Work Experience
Required Experience:
1+ years in team collaborationPreferred Experience:3+ years in customer servicePhysical Requirements and Skills
Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.
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