Job Description
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training. The Account Executive I plays a crucial role in driving sales initiatives and fostering partnerships within the education and healthcare markets, focusing on customer success and retention.
Responsibilities
- Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer
- Serve as the principal representative of CPI for actual or potential customers
- Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services
- Develop and execute strategic account plans to increase customer lifetime value
- Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention
- Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition
- Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting
- Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
- Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
- Report regularly on sales performance, customer engagements, and pipeline progress to leadership
- Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections
- Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively
- Perform other position-related duties as assigned
Skills
- Bachelor's degree in business, marketing, or related field
- One or more years of successful sales experience
- Proven experience in an account management, customer success, or ‘farmer' sales role
- Familiarity with contract renewal and negotiation
- Proficiency with Microsoft Office suite and CRM platforms
- Valid Driver's License
- Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
- Continuously uphold all credentialing standards throughout employment to support essential job functions
- Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed
- Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions
- Motivated by stability, customer success, and loyalty rather than short-term closing targets
- Ability to think strategically and develop long-term account plans aligned with customer goals
- Demonstrated success in B2B consultative or solutions-based sales environments
Benefits
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
Company Overview
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