Account Partner, SMB

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Uber is a leading technology company that connects consumers with local businesses through its platform. The Account Partner role focuses on managing relationships with small-to-medium-sized businesses to drive growth and retention on Uber Eats.

Responsibilities

Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
Consult and upsell additional Uber Eats products and services to optimize merchant performance
Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
Maintain consistent communication via email, phone, and in-person meetings where applicable
Champion restaurant feedback to help shape internal strategy and drive insights
Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

Skills

At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
Candidates must be located in New York and able to follow the hybrid schedule
Comfortable with traveling to visit with restaurants in person 20% of the month
Proficiency in Salesforce and Google Suite or similar CRM tools
Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Highly organized and detail-oriented, with a strong work ethic
Willingness to roll up your sleeves and dive deep into partner relationships and business challenges
Experience with negotiation of partnership contracts, communication under pressure, balancing partner needs and business objectives

Benefits

You will be eligible to participate in Uber's bonus program
May be offered sales bonuses & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
You will also be eligible for various benefits.

Company Overview

Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.uber.com.

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