Job Description
Role Snapshot:
- Start Date: Immediate openings available
- Position: Customer Service Project Manager
- Location: Remote
- Company: Workwarp
- Compensation: a competitive salary
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Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred.Hours: Monday-Friday 8am-5pm
Pay: $20-$24 per hour
Responsibilities
ΓΒ Identify and assess customersΓΒ needs to achieve satisfaction
ΓΒ Build sustainable relationships and trust with customer accounts through open and interactive communication
ΓΒ Provide accurate, valid and complete information by using the right methods/tools
ΓΒ Meet personal/customer service team sales targets and call handling quotas
ΓΒ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
ΓΒ Keep records of customer interactions, process customer accounts and file documents
ΓΒ Follow communication procedures, guidelines and policies
ΓΒ Take the extra mile to engage customers
Skills
ΓΒ Proven customer support experience or experience as a client service representative
ΓΒ Track record of over-achieving quota
ΓΒ Strong phone contact handling skills and active listening
ΓΒ Familiarity with PM systems and practices
ΓΒ Customer orientation and ability to adapt/respond to different types of characters
ΓΒ Excellent communication and presentation skills
ΓΒ Ability to multi-task, prioritize, and manage time effectively
ΓΒ High school degree
ΓΒ Hospitality Industry Experience
ΓΒ QuickBooks experience preferred Apply Job!
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