Job Description
Become a part of our caring community and help us put health first The Associate Director end user virtual space will provide strategic and operational leadership for the Tier 0 Virtual Apps Platform L3 Infrastructure team, ensuring reliable, secure, and high-performing virtual applications services that underpin Humana’s most critical business operations. The Associate Director in the End User Compute Virtual space is responsible for leadership of the Virtual Access, Desktops and Application environment for the enterprise. They will also foster a culture of accountability by ensuring the team has the skills needed to deliver the outcomes with high quality, cultivating an environment of respect and collaboration, and embracing modern engineering practices. Key Responsibilities • Direct and oversee all Tier 0 Virtual Apps Platform infrastructure operations, including incident management, problem resolution, change control, and continuous improvement initiatives. • Develop and maintain disaster recovery and business continuity plans for the Virtual Apps Platform services. • Ensure compliance with Humana’s security, regulatory, and privacy standards, including SOX, HIPAA, and internal audit requirements. • Lead cross‑functional collaboration with application owners, security, network, and support teams to deliver seamless end‑user experiences. • Serve as the escalation point for high‑severity Virtual Apps Platform incidents, driving resolution and root cause analysis. • Oversee performance monitoring, capacity planning, and optimization of Virtual Apps environments. • Champion automation and service reliability engineering principles across the Virtual Apps Platform. • Prepare and present operational, risk, and compliance reports to executive leadership. Use your skills to make an impact Required Qualifications • Bachelor’s degree in Computer Science, or 5 years of equivalent leadership experience. • 7+ years of progressive experience in enterprise infrastructure. • Demonstrated experience managing Tier 0/critical systems and services. • 5+ years’ experience in people leadership, including team development, performance management, and talent acquisition. • Strong understanding of ITIL principles, incident/problem/change management, and service level agreements. • Familiarity with compliance requirements such as HIPAA, SOX, and Humana’s internal policies. • Proficiency in automation/scripting (e.g., PowerShell, Ansible) and monitoring tools. • Excellent communication, stakeholder management, and executive reporting skills. • Ability to participate in 24x7 on‑call rotation for critical incidents. • Commitment to Humana’s core values, including inclusion, integrity, and service excellence. Preferred Qualifications • Master’s degree and/or relevant certifications (e.g., Azure Virtual Desktop Specialty, VMware Certified Professional, ITIL, PMP, CISSP). • At least 3 years in Virtual Apps Platform administration at an L3/expert level in a large, regulated environment. • Experience in cloud‑hosted Virtual Apps deployments (Azure, AWS, Citrix or similar). • Expert knowledge of Virtual Apps Platform technologies (e.g., Citrix, Microsoft Azure Virtual Desktop, VMware Horizon, or comparable solutions) and related infrastructure (Windows Server, Active Directory, networking, security). • Prior leadership of teams supporting healthcare or other highly regulated industries. • Experience driving transformation initiatives (cloud migration, automation, DevOps). Work-At-Home Requirements • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. • Satellite and Wireless Internet service is NOT allowed for this role. • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information #LI - Remote Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $129,300 - $177,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also k
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