Associate Systems Administrator

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Tentamus is a global network of accredited analytical laboratories providing quality and safety analysis. They are seeking an Associate Systems Administrator to provide frontline technical support, assist with IT systems maintenance, and collaborate with the IT team while gaining hands-on experience with servers and networks.

Responsibilities

Provide frontline support for desktops, laptops, mobile devices, and common software applications
Assist with managing IT tickets in ClickUp and ensure timely updates and resolutions
Support end users with account setup, password resets, and general troubleshooting
Help maintain and update IT documentation, user guides, and knowledge base articles
Assist senior IT staff with basic server, network, and cloud administration tasks
Participate in routine system maintenance, patching, and monitoring
Learn and apply Tentamus IT standards and security practices in daily tasks
Collaborate with the global Tentamus IT team on projects and upgrades as assigned

Skills

Authorized to work in the United States indefinitely without restriction or sponsorship
Strong problem-solving and communication skills
High attention to detail
Hold an Associate's degree in information technology, computer science, or related field; or equivalent technical training/experience
1–2 years of IT helpdesk, desktop support, or related experience (internships and co-op experience accepted)
Familiarity with Windows and macOS desktop administration
Basic understanding of Active Directory and user/group management
Knowledge of fundamental networking concepts (IP addressing, DNS, VPN)
Experience with Microsoft 365 applications and common business productivity tools
Strong troubleshooting, communication, and customer service skills
Willingness and ability to learn new technologies and systems
Must be able to lift 50lbs at a time
Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) a plus
Exposure to virtualization technologies (VMware or Hyper-V) or basic scripting is helpful

Benefits

Comprehensive and low-cost benefit plans (medical, dental, vision, disability, life insurance, EAP)
Ample PTO
Matching 401k

Company Overview

For more than a decade the Tentamus Group has been providing services to customers all over the world. It was founded in 2011, and is headquartered in Berlin, Berlin, DEU, with a workforce of 1001-5000 employees. Its website is https://www.tentamus.com.

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