Associate Technical Account Manager

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Yardi is a pioneer in the property tech industry, dedicated to creating a positive impact in communities through innovative software solutions. They are seeking an Associate Technical Account Manager who will provide technical support and guidance to clients, ensuring they maximize the value of Yardi's property management software.

Responsibilities

Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone
Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions
Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success
Champion client success by sharing relevant product features, best practices, and personalized guidance
Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients
Enjoy a continuous journey of learning as you master our products and industry trends to drive client success

Skills

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience
Comfortable providing live support via phone and email, confidently troubleshooting technical issues
A proactive problem-solver with a strong customer-focused mindset
Detail-oriented and process-driven, with a focus on accuracy and efficiency
Adaptable and flexible; you thrive in fast-paced, ever-changing environments
Skilled at building strong relationships and earning trust with clients
Driven to exceed expectations and deliver exceptional customer service
A quick learner who embraces new tools, technologies, and concepts
Naturally organized and able to prioritize tasks with clarity and confidence
Familiarity with property management or real estate software, particularly Yardi
Hands-on experience with technical support and application troubleshooting

Benefits

100% paid employee medical premiums
Company profit-sharing plan
Flexible work arrangements

Company Overview

Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector. It was founded in 1984, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.yardi.com.

Company H1B Sponsorship

Yardi has a track record of offering H1B sponsorships, with 13 in 2025, 13 in 2024, 12 in 2023, 14 in 2022, 10 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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