Job Description
Are you passionate about helping individuals access the resources they need to improve their mental health and overall well-being? Do you have a strong background in navigating the complex behavioral health system? If so, we have an exciting opportunity for you to join our team as a Behavioral Health Navigator at Aetna.As a Behavioral Health Navigator, you will play a crucial role in supporting our members by connecting them with appropriate behavioral health services and resources. You will serve as a guide and advocate, ensuring our members receive the highest quality of care and support throughout their behavioral health journey.We are looking for individuals who are empathetic, organized, and have a deep understanding of the behavioral health landscape. If you have a background in social work, psychology, or a related field and are dedicated to making a positive impact on individuals' lives, we encourage you to apply for this position. Join us in our mission to improve the well-being of our members and make a difference in the field of behavioral health.
Serve as the primary point of contact for members seeking behavioral health services and resources.
Conduct thorough assessments of members' behavioral health needs and develop individualized care plans.
Collaborate with members, their families, and other healthcare providers to coordinate and facilitate access to appropriate behavioral health services.
Maintain a comprehensive understanding of the behavioral health landscape, including available resources, treatment options, and insurance coverage.
Educate members on their behavioral health benefits and assist them in navigating the complex behavioral health system.
Advocate for members' needs and ensure they receive timely and appropriate care.
Monitor members' progress and make referrals to additional services as needed.
Maintain accurate and up-to-date documentation of all interactions and services provided to members.
Stay current with industry trends and best practices in behavioral health to continually improve the quality of care provided.
Collaborate with internal teams to identify and address any gaps in services or processes.
Participate in ongoing training and professional development opportunities to enhance knowledge and skills.
Serve as a resource for colleagues and provide guidance on behavioral health-related matters.
Demonstrate empathy and compassion towards members and their families, creating a safe and supportive environment for them to seek help.
Comply with all relevant laws, regulations, and company policies.
Foster a positive and collaborative work environment to ensure the success of the behavioral health program.
Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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