Job Description
- Job Description:
- Responsible for managing inbound calls throughout your entire shift
- Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
- Handle emails and process requests while multitasking in a fast-paced environment
- De-escalating challenging calls
- Collaborating with the team
- Requirements:
- Must have prior call center experience
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
- Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
- Benefits:
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- The chance to make a real impact on the travel experience
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