Bilingual Customer Service Representative

Europ Assistance Canada is part of the Generali Group and is seeking a Bilingual Customer Service Representative to join their Travel and Assistance team. The role involves providing service to clients, supporting sales efforts, and ensuring a superior client experience in the Travel Insurance industry.

Responsibilities

• Provide service to clients with existing policies as well as assist in new business generation
• Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
• Provide pre and on-trip advice
• Demonstrate the ability to organize and prioritize work effectively
• Strong attention to detail
• Takes personal accountability for delivering superior client experience including effective problem solving
• Responsible for communicating in a collaborative team with team members and managers
• Interact with clients to provide clear and concise answers to their inquiries
• Demonstrate commitment by taking ownership and accountability of the client and their inquiries
• Protects the client’s privacy and confidentiality according to the established guidelines
• Professional and positive attitude is required
• Assist in other claims areas when required

Skills

• Post secondary education
• Fluency in French required
• Superior oral and written communication skills
• Knowledge of travel insurance products
• Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency
• Strong attention to detail
• Takes personal accountability for delivering superior client experience including effective problem solving
• Responsible for communicating in a collaborative team with team members and managers
• Interact with clients to provide clear and concise answers to their inquiries
• Demonstrate commitment by taking ownership and accountability of the client and their inquiries
• Protects the client's privacy and confidentiality according to the established guidelines
• Professional and positive attitude is required
• Previous experience is preferred

Benefits

• 8% bonus

Company Overview

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