Job Description
About the position
- Responsibilities
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
- Upsell products or services to existing customers as needed.
- Requirements
- Active Property and Casualty license.
- 6 months or more of customer service experience.
- Great written and verbal communication skills in Spanish and English.
- High school diploma or equivalent.
- Ability to recognize, apply, and explain product or service knowledge.
- Integrity to follow guidelines on maintaining members' privacy.
- Computer experience with high-speed internet (> 10 mbps).
- Smartphone or another device that runs iOS or Android for daily log-in.
- Nice-to-haves
- Experience in the insurance industry.
- Familiarity with customer relationship management (CRM) software.
- Benefits
- Base pay of $23 per hour plus performance bonus opportunities.
- Continuing education paid for by TTEC.
- Health and wellness incentives.
- PTO and tuition reimbursement.
- Supportive of career and professional development.
Apply Now
Apply Now