Bilingual Spanish and English Pre-Visit Care Connector

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

About the position

Completes telephonic outreach to members utilizing auto-dialer and manual dialing
Receive inbound calls from members and transfers from other departments
Influences member to fully complete the Pre-Visit Assessment
Ask member assessment questions and actively listen to member responses
Accurately document demographic and medical history information in the Pre-Visit assessment
Ensures member has access to Primary Care Provider (PCP)
Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
Provides excellent customer service to both members and providers
Consistently meets metrics, for quality, productivity, and outcomes
Constantly maintains schedule adherence and good attendance
Maintains confidential health information according to state and federal regulations including HIPAA

High School Diploma / GED OR equivalent experience
Must be 18 years of age OR older
2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
1+ years of experience with collecting and documenting medical history information and using medical terminology
Bilingual fluency in English and Spanish
Work experience with using Microsoft Word (create, edit, and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring)
Ability to work in the local office if / when system OR internet issues occur
Ability to work any of our shift schedules during our normal business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given the business need, to work occasional overtime or weekends.

Experience with successfully working as a telecommuter
Experience in working with Medicare and / OR Medicaid members / patients
Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)