Job Description
CX Coordinator.
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
- As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
- Engaging with clients via email or their chosen medium for communication.
- Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
- Keeping client information and touchpoints current in Salesforce.
- Maintaining transparent communication with department managers, staff, and clients.
- Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
- Addressing client complaints and inquiries promptly and satisfactorily.
- Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be based out of our PHX office.
- Hours.
- 0700-1530 MST, Monday-Friday
- Guaranteed 40-hour week
Recommendations.
- Good to have, but not required:
- 2+ years of administrative experience
- 1+ year of scheduling or dispatching experience
- Advance customer service and communication skills (written and verbal)
- High attention to detail with the ability to complete tasks and follow through
- Strong prioritization and organizational skills
- Success in working efficiently in a fast-paced environment
- Proficiency in Google Workspace and Salesforce is a plus.
- No prior knowledge or experience working in HVAC is required.
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