Client Operations Associate

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Copper is a leading firm in institutional digital asset infrastructure, focusing on custody, collateral management, and prime services. The Client Operations Associate will play a crucial role in ensuring client satisfaction by providing technical support, managing inquiries, and collaborating with internal teams to enhance the client experience.

Responsibilities

Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience
Take ownership and accountability of all incoming queries and managing client expectations under time pressures
Work closely with clients to understand their technical requirements
Collaborate with internal stakeholders across the firm to effectively resolve client queries
Gather client feedback and insights, relaying this information to our product development teams
Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance
Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Skills

Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry
Understanding of cryptocurrency technology, blockchain, and digital assets
Exceptional communication and interpersonal skills, with the ability to build rapport with clients
Problem-solving mindset and the ability to troubleshoot technical issues effectively
Detail-oriented and organised, with excellent project management skills
Self-motivated and capable of working independently as well as collaboratively within a team
Finra Series 99 Certified – Operations Professional Exam

Benefits

Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive health cover - medical, optical and dental benefits.
Life Insurance
Commuter Benefit Programme

Company Overview

Copper is a digital asset infrastructure provider offering custody, prime services, and collateral management for institutional investors. It was founded in 2018, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is https://copper.co.

Company H1B Sponsorship

Copper.co has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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