Client Relations Coordinator

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Alera Group, Inc. is seeking a Client Relations Coordinator to join their team, bringing experience and enthusiasm. The role involves managing employee benefits administration and delivering high-touch client service while ensuring operational excellence and data integrity.

Responsibilities

Manage end‑to‑end employee benefits administration for clients, including placements, eligibility processing with carriers, onboarding/offboarding support, and resolution of in‑force service issues
Deliver timely, accurate, and high‑touch client service, demonstrating ownership, urgency, and advocacy while building strong internal and external client relationships
Ensure operational excellence and data integrity by tracking requests to completion, maintaining accurate documentation, and managing activities within the agency management system

Skills

Strong customer service mindset
Excellent written and verbal communication skills
Proficiency in MS Office (Outlook and Excel)
Highly organized
Detail-oriented
Adaptable
Able to multitask
Able to shift priorities
Able to collaborate effectively in a fast-paced, team-oriented environment
Bachelor's degree
Knowledge of health & welfare employee benefits and ACA requirements
Experience with Zywave products such as BrokerageBuilder

Benefits

Medical
Dental
Life and disability insurance
401k
Generous paid time off
Much more

Company Overview

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://aleragroup.com.

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