Job Description
About the position
About the role: As a Client Services Consultant at Fragomen, you’ll have the opportunity to make an immediate impact in a dynamic, fast-paced environment, while helping clients navigate the complexities of global immigration through industry-leading service and technology. This role on our U.S. Global team involves identifying, collecting, and analyzing data to improve program performance and process efficiency, while serving as a key resource for both clients and internal case teams. As a Client Services Consultant, you will handle inquiries, manage requests, and help develop solutions to a variety of operational challenges, with significant client interaction throughout. This role is based in our Houston office and requires a hybrid work schedule with in-office presence in Houston.
- Responsibilities
- Manage the flow of information and documentation between clients and Fragomen.
- Respond to procedural and case-status inquiries from foreign nationals, business stakeholders, recruiters, and HR contacts.
- Prepare immigration assessments outlining potential visa, work authorization, or residence options across jurisdictions.
- Coordinate case initiation and conduct detailed fact-gathering to support immigration filings.
- Schedule and participate in client meetings to provide overviews of upcoming immigration processes, including temporary and permanent residence pathways, as needed.
- Follow up with clients to obtain outstanding documentation and information required for case progression.
- Facilitate completion of immigration submissions by coordinating signatures, confirmations, and required supporting materials.
- Support client compliance with jurisdiction-specific regulatory and documentation requirements.
- Draft immigration-related correspondence (e.g., employment confirmations, invitation letters, travel documentation, business introduction letters), as required.
- Perform general administrative support as needed to ensure efficient case management.
- Maintain and update client and foreign national contact records.
- Prepare, update, and manage case status reports; develop custom reporting and build knowledge of firm and client processes.
- Monitor case progress with relevant government authorities and external stakeholders.
- Conduct routine follow-ups on pending temporary status extensions and work authorization applications.
- Review employer-specific compliance considerations related to workforce immigration programs.
- Requirements
- 3+ years of professional work experience in business immigration.
- Excellent verbal and written communication skills.
- Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands.
- Ability to demonstrate attention to detail and strong organizational and data entry skills.
- Demonstrate flexibility and initiative regarding assignments for self and team.
- Demonstrated proficiency working with Microsoft Office and Excel and is able to quickly learn other software applications.
- Meet assigned deadlines and communicate case progress/status/issues to supervisor.
- Ability to contribute to positive work environment.
- Nice-to-haves
- Some experience with both NIV and IV cases preferred.
- Experience with global immigration/global mobility, highly desired.
Apply tot his job
Apply To this Job