Job Description
- Job Description:
- Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs
- Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders
- Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support
- Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions
- Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements
- Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience
- Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations
- Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations
- Manage conflict with effective problem solving and strong emotional intelligence
- Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current
- Thoughtfully match contractors with clients to foster successful, long-term relationships
- Ensure accurate documentation and communication across platforms including Google Workspace and CRM
- Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities
- Requirements:
- MUST RESIDE IN THE ATLANTA, GA AREA
- Bachelor’s degree or equivalent work experience
- Strong verbal and written communication skills with a confident presence
- Responsiveness and professionalism
- Driven, relational, and intuitive with experience in client-facing roles
- Able to apply sound judgment to plan and achieve goals while managing multiple tasks
- Comfortable using video and phone calls as primary communication methods
- Demonstrated proficiency with technology and tools essential for remote work
- Ability to maintain a dedicated, distraction-free home office for standard Monday-Friday business hours
- Benefits:
- Work at Home Opportunity
- Full-time remote work
- Occasional travel for some roles
- Vibrant, award-winning company culture
- W-2 employee status (full-time/part-time, exempt/non-exempt)
- Base salary + bonus and commission
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