Contact Center Agent

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

PSECU is a member-focused organization that has been strong for 90 years, and they are seeking passionate individuals to join their team as Contact Center Agents. The role involves providing superior member service, handling account inquiries, transactions, and educating members on digital banking services.

Responsibilities

Educating members on PSECU digital first model
Cross-serving products and services to enhance the member experience
Complete monetary and non-monetary maintenance and transactions on member accounts
Utilizing online information resources and software tools
Following security protocols for member authentication
Conducting member transactions using appropriate systems
Continual knowledge enhancement through feedback, coaching and training
Assisting in training new products and services
Performing various back-office functions as needed
Providing backup support for other skills within the contact center
Cross-train in other specialty areas as needed
Other duties as assigned

Skills

High School (Required)
Any equivalent combination of experience and education

Company Overview

PSECU is a not-for-profit credit union that provides personal and business loans. It was founded in 1934, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://psecu.com.

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