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The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Accepting, checking and tagging customers’ baggage at kiosks. Processing and completing credit card baggage transactions at kiosks. Assisting customers with self-service kiosk check-in and kiosk baggage processing. Queuing lines in ticket counter areas.
Accepting and activating customers’ self-tagged baggage. Performing clearance and verification of documents at kiosks. Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement.
American Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.