Customer Service Chat Advisor in Houston, TX

Job title: Customer Service Chat Advisor in Houston, TX at Aguilera & Associates Insurance Services
Company: Aguilera & Associates Insurance Services
Job description: Company DescriptionWe're an insurance agency that provides comprehensive financial and health planning services to help clients achieve their financial objectives.Job DescriptionWe are seeking a friendly, professional, and detail-oriented Customer Service Chat Advisor to join our team. As a Chat Advisor, you will assist customers by answering their questions, resolving concerns, and offering support through live chat. Your goal is to ensure customer satisfaction by providing accurate and timely information.Customer Service Chat Advisor Duties and Responsibilities:Respond to customer inquiries in a timely and professional manner through live chat or messaging platforms.
Provide solutions to customer problems related to products ans services.
Document customer interactions and maintain accurate records of communication.
Follow up on open issues to ensure timely resolution.
Maintain knowledge of product offerings, promotions, and company policies.
Ensure all chat interactions align with company standards and provide a high level of customer satisfaction.QualificationsExcellent written communication skills, with an emphasis on clarity and professionalism.
Strong problem-solving and critical thinking abilities.
Ability to multi-task and manage a high volume of chats while providing exceptional service.
Previous experience in a customer service or support role, especially in live chat support, is a plus.
Attention to detail and accuracy in documentation.Additional InformationAll your information will be kept confidential according to EEO guidelines.
Expected salary:
Location: Houston, TX
Job date: Fri, 30 May 2025 22:52:17 GMT
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