Job Description
- Job Description:
- Support customers to maximize the value of Club Prophet Software
- Contribute to software analysis and testing
- Assist with onboarding new customers ensuring high levels of customer success and satisfaction
- Guide customers through the installation & training process
- Establish and maintain relationships with customers
- Document, analyze, troubleshoot and test software based on user specifications
- Provide live chat, email, and phone support
- Track interactions and keep customer data organized
- Engage existing customers for successful platform adoption
- Maintain high levels of customer satisfaction
- Requirements:
- Experience in a call center is a plus
- Experience in software training is a plus
- Background in networking is preferred
- Bachelor's degree in an IT related field is desirable
- Excellent writing skills and ability to quickly compose clear and concise answers
- Ability to prioritize and think strategically about processes
- Highly computer literate, technical individual with troubleshooting skills
- Ability to learn technical knowledge related to computer system analysis, application development, or software engineering
- Benefits:
- Flexible remote work environment
- Supportive and collaborative team culture
- Opportunities to grow both technical and customer service skills
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