Job Description
Overview:**
We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative, you will engage directly with customers, research and problem-solve to determine appropriate solutions, and operate with understanding, active listening, patience, empathy, and kindness. **Responsibilities:**
Engage... directly with customers who contact us for a variety of topics
Research and problem-solve to determine appropriate solutions
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
Operate with a willingness to learn and adapt to change
Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools
*Qualifications:**
2 years of customer service experience
Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
Ability to multi-task and perform well in a fast-paced environment
Proficiency in using computers and internet to search for information
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed
Must bring proven ability to maintain confidentiality and secure sensitive information
High school diploma or equivalent
Must be able to pass a background check
*Benefits:**
Competitive wages ($15.50/hour)
Ongoing training and development
Resources and opportunities to become your best
Medical & dental insurance
401k
Supportive culture that values and embraces diversity and inclusion
Ability to work remotely with flexible scheduling
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