Job Description
Camber is a company that builds software to improve the quality and accessibility of healthcare. They are seeking a motivated Customer Support Specialist to support Account Managers by handling customer inquiries and optimizing service delivery while enhancing the overall customer experience.
Responsibilities
- Directly own customer inquiries and investigation requests, resolving cases independently with knowledge documents, macros, or input from cross-functional teams
- Diagnose operational and financial issues from our customers, escalating complex cases to appropriate team members
- Develop and maintain Standard Operating Procedures (SOPs) for common customer support scenarios
- Create and optimize workflows to streamline customer support processes, with an eye toward improving response times
- Collaborate with Account Managers to ensure seamless information handoffs for strategic customer issues
- Contribute to knowledge base development and maintenance for both internal and customer-facing resources
- Work closely with Implementation, SMB, and Enterprise teams to ensure consistent support throughout the customer lifecycle
- Analyze support metrics to identify improvement opportunities and enhance team efficiency
Skills
- 1-3 years of customer support experience
- Strong problem-solving skills
- Passion for helping customers succeed
- Customer-first mentality — genuine empathy for customer needs and challenges
- Bias for action — a drive to dive in head-first into ambiguous problems
- Growth mindset — a mentality of approaching unknowns with excitement
- Aptitude for technical learning — an ability to quickly ramp up on new technical and product topics
- Healthcare or SaaS experience preferred, particularly in revenue cycle management
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
- Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
- Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
- Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
- Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.
- Fitness Stipend: $100/month to use on fitness however you choose.
- Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.
Company Overview
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