Customer Support Specialist - Pittsburgh

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

myKaarma is a leading company in fixed ops solutions for the automotive industry, seeking a Customer Support Specialist to enhance customer satisfaction. The role involves diagnosing and resolving customer concerns, collaborating with various teams, and advocating for customer needs to improve product quality and service efficiency.

Responsibilities

Customer Advocacy: Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality
Client Support: Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset
Issue Diagnosis: Troubleshoot and analyze technical issues, identify root causes, and implement solutions
Documentation: Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base
Collaboration: Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions
Knowledge Sharing: Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products
Process Improvement: Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness

Skills

1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment
Proven ability to provide excellent customer service in a professional, empathetic, and patient manner
Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred)
Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely
Proactive and analytical approach to identifying and resolving issues
Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms
Ability to adapt to a fast-paced environment and handle multiple priorities effectively

Benefits

Flexible Work Environment
Health and Wellness
Time Off
In-Office Perks

Company Overview

myKaarma is a cloud based automotive customer interaction management company. It was founded in 2012, and is headquartered in Long Beach, California, USA, with a workforce of 51-200 employees. Its website is http://mykaarma.com.

Company H1B Sponsorship

myKaarma has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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