Job Description
JOB DESCRIPTION Job Description Dispatcher- Remote Capability A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service. We are currently looking for a Dispatcher to join our Team in person or remotely! Job Description: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. - Maintain the on-call schedule for service technicians. - Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times Pay Range: $26.00/hr.-$31.00/hr. - Depending on Experience Benefits: • Medical, Dental and Vision is paid at 50% for the Employee • LTD 100% paid by Employer • Life Insurance $50K paid by Employer • 401k 5% match after 6 months • Birthday Bonus (equivalent to 8 hrs. pay) • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+) • Sick time (40 hrs. for FT employee's) • Bereavement (3 days) • Tuition Reimbursement ($500/year) • Maternity and Paternity Leave Required Qualifications: • Advanced customer service skills • Ability to multi-task • Organized • Microsoft office suite at an intermediate proficiency • 1-2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience • Geographical knowledge of service area or map reading skills • Knowledge of industry is recommended but not required • Working knowledge of HVAC & Plumbing industry • 2+ years HVAC & Plumbing Dispatcher experience • 2+ years Dispatching experience • Experience using Service Titan Apply tot his job