Dispatcher – Service Coordinator – NOVA – Len The Plumber – Alexandria, VA

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Job title: Dispatcher - Service Coordinator - NOVA

Company: Len The Plumber

Job description: Dispatcher - Service Coordinator - LEN THE PLUMBER / Alexandria NOVA location

Come join our growing team! Guided by values of extraordinarily reliable, same day service and strong customer relationships, and over 30 years have grown to become one of the leading residential & commercial plumbing companies in the Mid Atlantic region.

We're a 30 year old established company, headquartered in Baltimore. 7 LTP Branches in the Mid-Atlantic!

We are a NEXSTAR company, very focused on great quality PLUMBING work and exceptional Customer Service!

Position Summary:

The service dispatcher schedules technician appointments at customers' homes and facilitates communication between technicians, customers, and the company.

Maintain the service technician schedules and dispatches technicians as service calls are completed.
Schedule technician return trips with customers to complete jobs after arrival of parts.
Maintain on‐call schedule for service technician and after‐hours service procedures.
Enter service calls, schedules calls, and generates call debriefing with technicians daily.
Maintain customer database, ensuring complete, accurate, and updated entry of information.
Respond to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Respond to service technician requests both by online and phone.
Follow‐up and schedule preventative maintenance service appointments.
Review completes service work orders for accuracy.
Prepares invoices and timecards for processing.
Participate in all company sponsored training classes.
Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Maintain a professional image at all times by:

o Following safety policies and procedures.

o Abiding by ALL standards of performance and code of ethics.

o Maintaining a courteous demeanor with all customers and associates.

Minimum 2 years of experience in related industry dispatch and coordination.
Geographical knowledge of service area and/or map reading skills.
Advanced communication and customer service skills.
Experience in using Microsoft Word and Excel.
Must be detail oriented, have great follow up, and have the ability to multi-task
Ability to pass a background check and drug screen.

Experience in a Service Industry that does Home Improvements is helpful.

You are the liaison between the residential customer, the Service Technician, the Service Managers and Customer Care Department.

BENEFITS INCLUDE:

Health, Dental, Vision Insurance - Great affordable coverage!

401K

PTO

Holidays

Life Insurance

Short and Long Term Disability

Accidental and Critical Illness Insurance

Legal Shield and ID Shield Coverage

Weekly Paychecks