Job Description
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Why Join arenaflex?
At arenaflex we’re more than a pizza chain – we’re a community of passionate food‑lovers, innovators, and team players who thrive on delivering warm, delicious moments to our customers round the clock. From sunrise breakfasts to late‑night cravings, our stores keep the city fed, and we do it with energy, speed, and a smile. If you love a fast‑moving environment, enjoy interacting with people, and want a flexible job that can fit around school, hobbies, or another gig, arenaflex is the perfect place to start.
Position Overview
The Customer Service Representative is the welcoming face and voice of our Richland Hills location at 7218 Grapevine Hwy. You will handle phone and in‑person orders, manage cash transactions, keep the store tidy, and support teammates in preparing quality food. This role is ideal for energetic individuals aged 16 + who thrive under pressure, love to multitask, and are eager to grow within a high‑growth company.
Key Responsibilities
- Order Management: Receive and accurately process telephone and counter orders using our point‑of‑sale (POS) system, confirming customizations and payment details.
- Customer Interaction: Provide friendly, courteous service, answer product questions, and resolve any concerns quickly and professionally.
- Cash Handling: Calculate totals, make correct change, and balance cash drawers at the end of each shift.
- Product Preparation Support: Assist kitchen staff by stocking ingredients, moving supplies, and ensuring the assembly line runs smoothly.
- Inventory & Stocking: Receive deliveries, unload cases (up to 50 lb), organize the walk‑in cooler, and complete associated paperwork.
- Facility Maintenance: Clean equipment, work surfaces, and dining areas daily; adhere to food‑safety and sanitation standards.
- Equipment Operation: Operate cash registers, phones, ovens, pizza peels, and other store tools safely and efficiently.
- Team Collaboration: Communicate clearly with coworkers, assist during peak periods, and contribute to a positive work atmosphere.
Essential Qualifications
- Minimum age of 16 years at the time of hire.
- Strong verbal and written communication skills; ability to converse clearly with customers over the phone and in person.
- Basic math proficiency – addition, subtraction, multiplication, division – to handle transactions quickly.
- Comfortable using a computer keyboard or touchscreen POS system.
- Ability to stand for extended periods (30‑45 seconds at a time, repeated throughout the shift).
- Physical capacity to lift items up to 50 lb, carry trays of dough (≈12 lb each), and move equipment using hand trucks or dollies.
- Reliable attendance and flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications & Experience
- Previous experience in fast‑food, retail, or customer‑service roles.
- Familiarity with food‑service safety protocols (e.g., proper handling of hot surfaces, sanitation of utensils).
- Demonstrated ability to thrive in high‑pressure, fast‑moving environments.
- Interest in pursuing a career path within arenaflex – such as shift lead, store manager, or franchise ownership.
Core Skills & Competencies
- Multitasking: Juggle phone orders, in‑store requests, and cash register duties without sacrificing accuracy.
- Attention to Detail: Ensure every order meets customer specifications and store standards.
- Team Orientation: Work collaboratively, share responsibilities, and support colleagues during rush periods.
- Problem‑Solving: Quickly identify and resolve issues such as order discrepancies or equipment glitches.
- Adaptability: Adjust to changing temperatures (from cool storage areas to hot ovens) and variable workload volumes.
- Physical Coordination: Maintain eye‑hand coordination for tasks like dough shaping, topping placement, and equipment handling.
Career Growth & Development Opportunities
arenaflex is a rapidly expanding brand that actively promotes internal mobility. Many current managers started as front‑line crew members. As you demonstrate reliability, leadership, and a passion for the brand, you can progress to:
- Shift Lead / Assistant Manager – supervising daily operations, training new hires, and handling shift‑level finances.
- Store Manager – overseeing all aspects of store performance, inventory control, and staff development.
- Regional Operations – coordinating multiple locations, analyzing sales data, and driving regional initiatives.
- Franchise Ownership – with dedication and business acumen, you could own and operate your own arenaflex outlet.
We provide continuous on‑the‑job training, mentorship programs, and access to e‑learning modules covering leadership, food safety, and customer experience excellence.
Work Environment & Culture
Our Richland Hills store offers a vibrant, inclusive atmosphere where every team member’s personality is celebrated. We value diversity, encourage open communication, and recognize that different perspectives make us stronger. The store is equipped with modern POS technology, ergonomic workstations, and a well‑ventilated kitchen area designed for safety and efficiency.
Typical conditions include:
- Temperature variations from 36 °F in the walk‑in cooler to 90 °F+ near ovens.
- Exposure to food aromas and occasional cornmeal dust – all managed with proper ventilation and cleaning protocols.
- Physical tasks such as lifting, carrying, pushing carts, and occasional climbing for signage or equipment maintenance.
Compensation, Perks, & Benefits
While exact wages are competitive and will be discussed during the interview process, arenaflex offers:
- Hourly pay with regular raises based on performance and tenure.
- Flexible scheduling that can accommodate school, family, or other commitments.
- Employee discount on all menu items – enjoy unlimited pizza on shift!
- Opportunities for overtime during peak hours and holidays.
- Comprehensive training program covering food safety, customer service excellence, and career advancement.
- Recognition programs that celebrate top performers each month.
Application Process
If you’re ready to jump into a dynamic role where every day brings new challenges and rewards, we want to hear from you. Submit your application through the link below, and one of our hiring managers will reach out to schedule a brief interview. Bring your enthusiasm, a willingness to learn, and a passion for delivering great experiences – and start your journey with arenaflex today!
Apply for the job now!
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