Job Description
At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a Bi-Lingual Spanish Customer Service Representative, you'll play a vital role in helping us achieve this vision. If you're an exceptional listener, a problem-solver, and a passionate communicator who is fluent in Spanish and English, we want to hear from you!
- *About arenaflex**
arenaflex is a Continuum Global Solutions LLC company based in Hampton, Virginia, providing outsourced business processing solutions for a diverse client portfolio that includes both commercial and government entities. Our company operates as a separate subsidiary under Continuum Global Solutions, LLC, and we're committed to empowering our employees to reach new heights while growing our business to make a global impact.
- *Our Culture**
At arenaflex, we believe in a can-do culture that works together to make the ordinary exceptional. We're a team of passionate individuals who are dedicated to delivering outstanding results and making a positive impact on our customers' lives. If you're looking for a work environment that values innovation, collaboration, and continuous learning, you're in the right place!
- *Job Summary**
We're seeking a Bi-Lingual Spanish Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for delivering excellent customer service and handling escalated calls regarding collections, high bills, utilities being shut off, and more. You'll work closely with our clients to resolve customer concerns and provide a positive experience.
- *Responsibilities**
- Understand customer needs by actively listening and determining the appropriate course of action to meet those needs and complete or initiate the transactions
- Empathize, be patient, and resolve concerns to simplify the customer's experience
- Provide efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
- Meet performance standards and positively influence the client's image by having a good product knowledge, work ethic, time management, and human relations skills
- Process information quickly and accurately by navigating through multiple computer applications with speed and accuracy
- Ensure customer satisfaction on every call and approach it with a First Call Resolution
- *Work at Home Requirements**
- High-Speed Internet With At Least 10 Mbps Download Speed & 2 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Requires a dedicated landline service in home - Traditional Landline, not VoIP service or cell/mobile service. (Any fees/charges associated with the landline service are not reimbursable by arenaflex)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
- *Additional Requirements**
- 18+ Years & High School diploma or its equivalent
- Minimum 1 year of call center experience (Utilities industry a plus)
- Must be Bi-Lingual in Spanish/English to handle calls both in English and Spanish
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency in navigation and keyboard/data entry skills
- Proficient in Microsoft Office
- Open availability between 7:00am-6:00pm Monday through Friday Eastern standard time
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass client performed background check and assessments in training
- *Benefits & Perks**
- $15.50 per hour for bilingual in Spanish & English
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
- *Career Growth Opportunities**
At arenaflex, we believe in investing in our employees' growth and development. As a Bi-Lingual Spanish Customer Service Representative, you'll have opportunities to advance your career and take on new challenges. With our comprehensive training program and ongoing support, you'll be equipped to succeed in your role and beyond.
- *Work Environment & Company Culture**
Our remote work environment is designed to provide you with the flexibility and autonomy to work from the comfort of your own home. You'll have access to the latest technology and tools to help you succeed in your role. Our company culture is built on a foundation of innovation, collaboration, and continuous learning. We're a team of passionate individuals who are dedicated to delivering outstanding results and making a positive impact on our customers' lives.
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
- *How to Apply**
If you're a motivated and passionate individual who is fluent in Spanish and English, we want to hear from you! Apply now to join our remote team as a Bi-Lingual Spanish Customer Service Representative. Don't miss out on this opportunity to make a positive impact on our customers' lives and advance your career with arenaflex.
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