Job Description
At arenaflex, we're revolutionizing the way people consume entertainment content, and we're looking for a talented Customer Advisor to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, resolving technical issues, and providing top-notch support to our B2B and B2C clients. If you're passionate about customer service, have a flair for communication, and are fluent in Norwegian, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of innovative TV streaming services, dedicated to delivering high-quality entertainment content to our customers. Our mission is to make entertainment more accessible, convenient, and enjoyable for everyone. We're a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our team is passionate about what we do, and we're committed to making a positive impact on our customers' lives.
- *Job Description**
As a Customer Advisor with Norwegian language skills, you'll be the first point of contact for our customers, providing assistance via phone, email, or chat. Your primary responsibilities will include:
- Providing technical support for our streaming services, addressing contract and billing inquiries, and resolving customer complaints in a professional and empathetic manner.
- Serving B2B and B2C clients on inbound calls as first and second-line support, handling administrative tasks such as gathering feedback or making late payment calls.
- Collaborating with our team to resolve complex customer issues, escalating concerns when necessary, and ensuring that our customers receive the best possible experience.
- Maintaining accurate records of customer interactions, using our CRM system to track and resolve issues efficiently.
- Participating in team-building events and contributing to a positive, collaborative work environment.
- *Requirements**
To succeed in this role, you'll need:
- Service-oriented thinking with a focus on customer experience, ensuring that every interaction is positive and memorable.
- Fluency in Norwegian (C1 level) and English written and verbal (B2), with excellent communication and listening skills.
- Administrative and technical knowledge, with a willingness to learn and adapt to new systems and processes.
- Minimum 6 months of experience in customer service, with a proven track record of delivering exceptional customer experiences.
- Availability to work 5 days out of 7, with 8.5 hours long shifts per day (including breaks), between Monday to Friday (8:00-20:00) and weekends (10:00-18:00).
- *Nice to Have**
- Experience with CRM systems, with a proven ability to track and resolve customer issues efficiently.
- *What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Advisor with Norwegian language skills, you'll enjoy:
- A competitive salary of 10,000.00 PLN gross monthly.
- Equal opportunities for all, regardless of age, gender, or other factors, with a focus on promoting diversity and inclusion.
- An international and diverse work environment that broadens your horizons and exposes you to new cultures and perspectives.
- Investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Team-building events to foster a collaborative work environment and promote teamwork and camaraderie.
- Team leader support at every stage of cooperation, ensuring that you have the resources and guidance you need to succeed.
- *Location**
Our office is located in Warsaw, Poland, at Al. SolidarnoΕci 171, Building B-3rd Floor.
- *Language Requirements**
English and Norwegian are the primary languages required for this role.
- *Time Type**
This is a full-time position, with a flexible schedule that includes evenings and weekends.
- *How to Apply**
If you're passionate about customer service, have a flair for communication, and are fluent in Norwegian, we want to hear from you! Apply now to join our team and be a part of arenaflex's mission to revolutionize the way people consume entertainment content.
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