Job Description
Join arenaflex, a leading convenience store chain, as we continue to soar to new heights in customer satisfaction and community engagement. As a Customer Service Associate at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and making a positive impact in our communities.
- *About arenaflex**
arenaflex is a beloved convenience store chain that has been serving the East Coast for over 50 years. We pride ourselves on our commitment to quality, customer satisfaction, and community involvement. Our stores offer a wide range of products and services, including fresh food, beverages, and fuel. We are passionate about creating a welcoming and inclusive environment for our customers and employees alike.
- *Job Summary**
As a Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional customer experiences and supporting the store management team in achieving our goals. Your primary responsibilities will include:
- Greeting and serving customers in a friendly and courteous manner
- Responding to customer requests and complaints in a timely and professional manner
- Operating the cash register, scanning items, and handling different methods of payment
- Maintaining proper cash levels in the register drawer and change machines
- Activating fuel and gift cards and assisting with lottery purchases as needed
- Stocking and refilling products within the store, including the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Preparing made-to-order food and beverages according to recipe or customer specifications
- Ensuring the proper execution of assigned foodservice and beverage programs and procedures
- Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Adhering to established safety, security, quality, and store operations policies, procedures, and practices
- *Essential Functions**
To be successful in this role, you will need to possess the following essential functions:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
- *Basic Qualifications**
To be considered for this role, you will need to possess the following basic qualifications:
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
- *Why Join arenaflex?**
As a Customer Service Associate at arenaflex, you will have the opportunity to:
- Work in a dynamic and fast-paced environment
- Develop your customer service and communication skills
- Learn and grow with a leading convenience store chain
- Enjoy a competitive salary and benefits package
- Participate in ongoing training and development programs
- Work with a diverse and inclusive team
- Make a positive impact in our communities
- *What We Offer**
arenaflex offers a comprehensive benefits package, including:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Ongoing training and development programs
- Opportunities for career advancement and growth
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
- *Contact Us**
If you have any questions or require accommodations during the application process, please contact our Associate Service Center at [insert contact information]. We look forward to hearing from you!
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