Job Description
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
- *About arenaflex**
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
- *About the Role**
We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls from members, and ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns. This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with our members over the phone. You will also be required to work a flexible schedule that includes evening hours.
- *Key Responsibilities**
- Call members to schedule in-home visits with a physician or a nurse practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns
- Work in a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with our members over the phone
- Work a flexible schedule that includes evening hours
- *Required Qualifications**
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1 year of work experience
- Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends
- *Preferred Qualifications**
- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention-focused role
- *Telecommuting Requirements**
- Reside within Eastern or Central Time Zone
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- *Soft Skills**
- Ability to type and talk at the same time while navigating through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto-dialer system
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
- *Compensation and Benefits**
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
- *Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing career growth opportunities and learning benefits to our employees. We offer comprehensive training programs, mentorship opportunities, and a supportive work environment that encourages professional development and growth. Our employees have access to a wide range of training programs, including leadership development, technical skills training, and soft skills training.
- *Work Environment and Company Culture**
arenaflex is a diverse and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and inclusive of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of respect, empathy, and collaboration. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is safe, healthy, and supportive.
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. We look forward to reviewing your application and learning more about your qualifications and experience.
- *Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
- *Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
- *Apply Now**
Apply now to join our team as a Customer Service Representative. We look forward to reviewing your application and learning more about your qualifications and experience.
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