Job Description
Join arenaflex, a leading Authorized T-Mobile Retailer, as we revolutionize the wireless industry and create a culture of limitless potential. As an Experienced Full Stack Retail Manager, you will be at the forefront of delivering exceptional customer experiences and driving sales growth in our Chattanooga, TN store.
- *About arenaflex**
arenaflex is one of the largest Authorized T-Mobile Retailers in the US, with a strong commitment to innovation, customer satisfaction, and employee development. We believe in empowering our team members to reach their full potential and providing them with the tools and resources needed to succeed. Our company culture is built on the principles of teamwork, accountability, and continuous learning.
- *Job Overview**
As an Experienced Full Stack Retail Manager, you will work in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success. You will be responsible for infusing every store's Mobile Associate with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- *Key Responsibilities:**
- Responsible for infusing every store's Mobile Associate with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has, when coming into the store, is met and that employees build the customer's confidence by making their experience comfortable, simple, and by solving the whole problem.
- Complete observations of Mobile Associate's interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time. Keep current on products, services, and promotions.
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate's to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
- *The Experience You'll Bring:**
- 1 year customer service and/or sales experience, retail environment preferred
- Available to work a varied schedule including nights, weekends, and holidays
- Ability to lead and mentor people to deliver great results
- Outstanding communicator with ability to interact with teammates and customers
- *What's in it for you:**
- Competitive base pay, plus commissions
- Benefits for part-time and full-time employees
- Medical, dental, and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career
- *Requirements:**
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- *Why Join Our Team?**
At arenaflex, we believe in creating a culture of limitless potential, where our team members can grow and develop their careers. We offer a dynamic and supportive work environment, with opportunities for advancement and professional growth. Our team is passionate about delivering exceptional customer experiences and driving sales growth, and we're looking for like-minded individuals to join us on this journey.
- *Don't Meet Every Single Requirement?**
We encourage you to apply, even if you don't meet every single qualification. We believe in building a diverse, inclusive, and authentic workplace, and we're committed to creating opportunities for everyone.
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes everyone to our team, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer, and non-binary people, and parents.
- *Apply Now!**
If you're ready to join a dynamic and innovative team, and you're passionate about delivering exceptional customer experiences and driving sales growth, apply now for the Experienced Full Stack Retail Manager position at arenaflex in Chattanooga, TN.
Apply for this job