Experienced Loss Prevention Customer Service Associate II – Frontline Security and Customer Experience

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're not just a company – we're a family that's passionate about delivering exceptional customer experiences and fostering a culture of growth, collaboration, and innovation. As a Fortune 100 company and the world's leading off-price retailer, we're committed to providing our customers with an unparalleled shopping experience, and we're looking for talented individuals like you to join our team.

*About arenaflex**

arenaflex is a dynamic and fast-paced organization that's constantly evolving to meet the changing needs of our customers. With a global presence and a diverse range of brands, including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx, we offer a unique opportunity to work with a wide range of products, customers, and colleagues. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all.

*Job Summary**

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at our HomeGoods store in Nanuet, NY. As a key member of our Loss Prevention team, you'll play a critical role in maintaining a safe and secure shopping environment for our customers, while also providing exceptional customer service and support to our store teams. If you're a motivated and customer-focused individual with a passion for security and customer experience, we want to hear from you!

*Key Responsibilities**

As a Loss Prevention Customer Service Associate II, you'll be responsible for:

Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty
Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others
Wearing a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure customer safety
Greeting customers appropriately, demonstrating courtesy and respect, and establishing and maintaining a position at the front of the store or in a department
Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
Performing a closing safety sweep of the store with a member of management to ensure a safe and secure environment
Adhering to all arenaflex policies and procedures, including documenting required incidents in AIIM Case Management
Performing other duties as assigned by management

*Essential Qualifications**

To be successful in this role, you'll need:

Strong verbal and written communication skills
Sound decision-making skills, with the ability to take initiative and perform well independently
Prioritization and organizational skills, with the ability to manage time effectively
Ability to stand for long periods of time, with a strong focus on customer service and security
0-2 years of retail or security experience, with a passion for customer experience and security

*Preferred Qualifications**

While not required, the following qualifications would be an asset:

Previous experience in a Loss Prevention or security role
Knowledge of arenaflex policies and procedures
Experience working in a fast-paced retail environment
Strong problem-solving skills, with the ability to think critically and make sound decisions

*Benefits and Compensation**

As an arenaflex employee, you'll enjoy a competitive salary and benefits package, including:

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance

*Work Environment and Culture**

At arenaflex, we're committed to creating a workplace that's welcoming and inclusive for all. Our company culture is built on the principles of diversity, equity, and inclusion, and we're passionate about fostering a culture of growth, collaboration, and innovation. Our stores are fast-paced and dynamic, with a focus on delivering exceptional customer experiences and maintaining a safe and secure shopping environment.

*How to Apply**

If you're a motivated and customer-focused individual with a passion for security and customer experience, we want to hear from you! To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to welcome you to the arenaflex family!

*Equal Employment Opportunity**

arenaflex is an equal opportunity employer, committed to creating a workplace that's welcoming and inclusive for all. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.