Job Description
At arenaflex, we're committed to providing exceptional patient care and a unique shopping experience that sets us apart from the rest. As a Pharmacy Customer Service Associate, you'll play a vital role in delivering outstanding customer service, ensuring seamless prescription processing, and maintaining a clean and organized store environment. If you're passionate about healthcare, customer service, and teamwork, we want to hear from you!
- *About arenaflex**
arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and patients. With a rich history of innovation and a commitment to excellence, we strive to create a workplace culture that values diversity, inclusivity, and employee growth. Our team members are the backbone of our success, and we're excited to welcome talented individuals like you to our arenaflex family.
- *Key Responsibilities**
As a Pharmacy Customer Service Associate, you'll be responsible for:
- Modeling and delivering a distinctive and delightful customer experience, ensuring every patient and customer feels valued and cared for.
- Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
- Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
- Recommending items for sale to customers and recommending trade-up and/or companion items.
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processing (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager.
- Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- High school diploma or equivalent required; prior work experience in a retail environment preferred.
- Prior work experience with arenaflex preferred.
- Good math skills required for accurate prescription filling, including counting, measuring, and weighing medications.
- Good computer skills required for efficient processing of prescriptions and customer transactions.
- Knowledge of store inventory control preferred.
- PTCB certification preferred.
- *Preferred Qualifications**
- Six months of experience in a retail environment preferred.
- Prior work experience with arenaflex preferred.
- Good math skills required for accurate prescription filling, including counting, measuring, and weighing medications.
- Good computer skills required for efficient processing of prescriptions and customer transactions.
- Knowledge of store inventory control preferred.
- PTCB certification preferred.
- *Skills and Competencies**
- Excellent customer service skills, with ability to engage and assist patients and customers in a friendly and efficient manner.
- Strong communication and interpersonal skills, with ability to work effectively with patients, customers, and colleagues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving and analytical skills, with ability to troubleshoot and resolve customer issues.
- Ability to maintain confidentiality and handle sensitive information.
- Strong teamwork and collaboration skills, with ability to work effectively with colleagues to achieve common goals.
- *Career Growth Opportunities and Learning Benefits**
As a Pharmacy Customer Service Associate at arenaflex, you'll have opportunities to:
- Develop your skills and knowledge in pharmacy operations, customer service, and inventory management.
- Participate in ongoing training and development programs to enhance your skills and advance your career.
- Collaborate with experienced colleagues and mentors to gain insights and best practices.
- Contribute to the success of our pharmacy team and the company as a whole.
- *Work Environment and Company Culture**
arenaflex is committed to creating a workplace culture that values diversity, inclusivity, and employee growth. Our team members enjoy:
- A dynamic and supportive work environment, with opportunities to learn and grow.
- Competitive compensation and benefits packages, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional development and career advancement.
- A commitment to community involvement and social responsibility.
- A fun and inclusive company culture, with regular team-building events and activities.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Hourly rate: $16.00 - $18.00 per hour.
- Benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional development and career advancement.
- A fun and inclusive company culture, with regular team-building events and activities.
- *How to Apply**
If you're passionate about delivering exceptional patient care and customer service, we want to hear from you! Apply now to join our arenaflex team as a Pharmacy Customer Service Associate.
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