Job Description
Job Title: UPS Field Service Engineer
Location: San Francisco, CA
Job Type: Full-Time
Salary: $95,000 – $102,000 per year
About the Role:
We are seeking a skilled UPS Field Service Engineer to bring expertise in power electronics and critical power systems to our team. This home-based role requires travel to customer sites within the region to perform start-ups, testing, troubleshooting, and maintenance of UPS and related equipment, ensuring optimal performance and reliability.
- Key Responsibilities:
- Commission, maintain, and provide emergency support for power electronics equipment at customer sites within your regional area.
- Conduct detailed design reviews focused on commissioning, develop test procedures and reports, and manage on-site testing activities.
- Perform preventive maintenance, respond to emergencies, and execute equipment start-ups or field modifications as needed.
- Participate in ongoing training sessions at company headquarters covering OEM units, SOPs, testing tools, and system rebuilds.
- Troubleshoot technical issues in collaboration with the support team to resolve equipment maintenance or operational challenges.
- Contribute to the creation and improvement of Methods of Procedures (MOPs) and consult with supervisors on complex issues.
- Complete timely and accurate Field Service Reports after each assignment.
- Other duties as assigned by management.
- Qualifications:
- 3 to 5+ years’ experience in critical power electronics, with ability to troubleshoot to component level on equipment such as UPS, batteries, PDUs, and STS units.
- Skilled in the use of hand tools and test equipment.
- Strong verbal and written communication skills, with excellent customer service orientation.
- Proven ability to work independently and demonstrate resourcefulness.
- Physical capability to perform repeated bending and lifting up to 100 lbs as required.
- Willingness to work nights and weekends when necessary.
- Familiarity with general computer hardware and software applications.
- Previous experience with 3rd party UPS service is a plus.
- UPS OEM factory training or experience with Liebert/Emerson/Vertiv, APC/MGE/Schneider, Eaton/Powerware is required.
- Technical degree or military experience/training considered a plus.
- Education:
- Technical graduate from a two-year accredited engineering or technical school OR
- 3-5 years technician experience in related power electronics field
- Benefits:
- Competitive salary within $95,000 - $102,000 range
- 401(k) retirement plan
- Health insurance
- Life insurance
- Work Schedule:
- Monday through Friday
- Occasional travel up to 25%
This is a fantastic opportunity for a motivated Field Service Engineer to join a reputable company and work with cutting-edge critical power technologies in a dynamic, supportive environment.
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