Job Description
- Act as the primary technical liaison and subject matter expert for Bizlink's data center power solutions. Provide in-depth support, solution design guidance, and troubleshooting to drive product adoption and implementation.
- Build and maintain strong, trusted relationships with key customer stakeholders. Conducting on-site visits frequently to support product integration and troubleshoot issues.
- Address technical issues by replicating failures, performing preliminary analysis, and resolving complex problems directly with the customer.
- Modify 3D CADs as needed for immediate customer support and to communicate customer feedback to the internal R&D team.
- Coordinate with internal cross-functional teams to ensure seamless business activities and timely support.
- Conduct product presentations and demonstrations to educate customers on product capabilities.
- Stay informed on industry trends and monitor competitor activities to highlight Bizlink's value propositions.
- Support any other tasks assigned by management.
- Requirements
- Bachelor's or Master's degree in Mechanical Engineering or a related discipline.
- 3+ years of experience in customer-facing roles, preferably in a technical or sales environment.
- Strong understanding of High-Power architecture and components for datacenter, networking, storage, and compute technologies.
- Proficiency in SolidWorks or CREO is preferred for design and documentation.
- Familiarity with the IT infrastructure Industry, CSPs, and ODMs is a plus.
- Successful candidates will have:
- A self-driven and highly motivated attitude with a strong desire to learn, grow, and succeed in a fast-paced environment.
- The ability to work independently and take initiative while collaborating effectively with cross-functional teams.
- Strong communication skills and the ability to build rapport with customers and internal teams.
- A proactive approach to problem-solving and a willingness to take on new challenges.
Salary Description
$80,000 - $110,000
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