Job Description
Campus is dedicated to helping students access resources for life-changing education. As a Financial Aid Specialist, you will manage a large caseload of students, guiding them through the financial aid process and providing empathetic support to ensure they understand their options and complete necessary paperwork.
Responsibilities
- Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps
- Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students
- Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy
- Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email
- Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments
- Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge
Skills
- Strong communication, relationship-building, and documentation skills
- Ability to navigate ambiguity and adapt to new systems quickly
- Comfortable having tough conversations with empathy and professionalism
- Positivity and a growth mindset
- Bachelor's degree
- This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role
- Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)
- Experience in a student-facing, customer support, or process-heavy role
- Comfort using CRM tools, communication platforms, and trackers
- Background in fast-paced or startup environments
Benefits
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Flexible Time Away + paid holidays
- In-office lunches for our New York office
- Social events - happy hours, birthday celebrations, holiday parties, & more!
Company Overview
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