Job Description
Job title: Flooring Sales Representative in Des Moines, IA at Nebraska Furniture Mart
Company: Nebraska Furniture Mart
Job description: Pay Range: $44,000 - 159,000 annually (100% Commission)Job Description: Your Piece of the PuzzleThis is not your typical sales job! A career in sales at NFM means helping our loyal customers create a home that they love. As NFM’s Sales Representative, you will provide world class service to NFM customers by using Ten Steps of the Sales and performing the following duties.Job Duties: A Day in the Life
- Monitor Constantly circulate the sales floor and greet customers in a timely manner. Avoid “grouping” or other behaviors that prevent effective greetings
- Manage Identify and resolve all post-order problems quickly and efficiently. Partner with other sales staff or customer care teams whenever necessary to ensure prompt and thorough problem resolution
- Plan Maximize the sales process. Achieve all sales targets and goals as assigned by the Sales Manager, including sales volume, gross margin%, add-on sales and returned merchandise
- Assist Use all existing tools, such as catalogs, internet, workshops, etc. to acquire expert knowledge of the assigned product lines
- Collaborate Support the department’s management staff. Demonstrate teamwork at all times with all NFM work groups
- Assist website customers with determining needs and providing product and/or policy information
- Manage Efficiently manage the chat session. If the chat session becomes excessive, recommend a reply via telephone
- Collaborate Research and assist Online admins with Online customer orders that are delayed or past due on their pickup dates
- Manage multiple chat sessions at one time
- Coordinate Utilize internal resources to gather requested information or to find a solution/response for the customer
- High School Diploma or GED preferred
- Excellent communication skills
- Professional, neat and clean-cut appearance
- High degree of self-motivation and project positive attitude
- Customer centric and enjoys serving others
- Ability to establish rapport and develop trust with customers
- Ability to enter data quickly and accurately
- Ability to use MS Office applications and navigate the internet
- English/Spanish bilingual speakers preferred
- Pre-employment screening includes, but isn’t limited to, criminal background check
- High School Diploma or GED preferred
- Excellent communication skills
- Professional, neat and clean-cut appearance
- High degree of self-motivation and project positive attitude
- Customer centric and enjoys serving others
- Ability to establish rapport and develop trust with customers
- Ability to enter data quickly and accurately
- Ability to use MS Office applications and navigate the internet
- English/Spanish bilingual speakers preferred
- Pre-employment screening includes, but isn’t limited to, criminal background check
- Bachelor’s Degree in Interior Design or equivalent experience preferred
- 5 years furniture sales required
- Interior design experience required
- Excellent communication skills
- Professional, neat and clean-cut appearance
- High degree of self-motivation and project positive attitude
- Customer centric and enjoys serving others
- Ability to establish rapport and develop trust with customers
- Ability to enter data quickly and accurately
- Ability to use MS Office applications and navigate the internet
- English/Spanish bilingual speakers preferred
- Ability to work early mornings/late nights and weekends based on business needs
- Pre-employment screening includes, but isn’t limited to, criminal background check
Expected salary: $44000 - 159000 per year
Location: Des Moines, IA
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