Help Desk Support

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Akkodis Group Nordics is seeking a Help Desk Support for a contract position in Plano, TX. The ideal candidate will excel in resolving technical issues quickly and support team growth by assisting in the training of new agents.

Responsibilities

Responding promptly to user inquiries via phone or chat
Troubleshooting and resolving software and hardware issues remotely
Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
Assisting with the onboarding and training of new support agents
Escalating complex issues to appropriate teams when necessary

Skills

High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
At least 1 year of remote help desk support experience
Fluent in English
Mac support experience or Mac Integration Basics certification
Windows 10 support experience or Windows 10 certification
Experience using ServiceNow or similar ticketing systems
Strong communication and problem-solving skills

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company Overview

Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is http://www.datarespons.com/.

Apply To This Job