Job Description
Role Description The Associate Director, Performance Excellence, will build and lead a new centralized performance management function within Humana MarketPoint. This leader will: • Develop a consistent approach for measuring MarketPoint performance. • Align metrics across all channels. • Ensure clear visibility from enterprise results down to frontline activity. • Design the performance reporting framework used by leadership. The Associate Director will oversee a small team of Channel Performance Leads and partner closely with MarketPoint VPs, Data & Analytics, Finance, and Operations to drive accountability, insights, and data-driven decision-making. This role is high visibility, frequently engaging with the SVP, VPs, and cross‑functional leaders to: • Guide business conversations. • Surface risks/opportunities. • Support compensation, performance planning, and Business Reviews. Qualifications • Bachelor's degree in Business, Analytics, Finance, or a related field. • 5+ years of experience in performance management, strategy, and/or operations. • 3+ years experience in financial analytics. • 3+ years of leadership experience, including managing teams or leading cross-functional initiatives. • Demonstrated ability to present insights and recommendations to executive-level leaders. • Expertise in performance reporting, KPI development, forecasting, and diagnostic analytics. • Strong communication and executive storytelling skills, with the ability to turn data into clear narratives. • Experience working in complex, matrixed organizations. • Proficiency with data visualization tools (Power BI, Excel, etc.). Requirements • Prior experience in Medicare Advantage, insurance distribution, health insurance, or regulated industries. • Experience designing enterprise-level scorecards, performance dashboards, or KPI frameworks. • Experience with compensation analysis, target-setting, incentive modeling, or financial performance reporting. • Proven success standing up new teams, capabilities, or programs. • Deep understanding of sales organizations, field performance, and channel dynamics. • Strong consulting skills (problem diagnosis, influence, structured thinking). • Familiarity with LTV (lifetime value) modeling or agent/producer performance data. Benefits • Medical, dental, and vision benefits. • 401(k) retirement savings plan. • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). • Short-term and long-term disability. • Life insurance. • Many other opportunities supporting whole-person well-being. Company Description Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.