Job Description
Job Highlights:
- Start Date: Immediate openings available
- Location: Remote
- Position: Bilingual Customer Care Representative, French - English
- Company: Workwarp
- Compensation: a competitive salary
Â
Â
Description:Â Provides high quality customer service by responding to telephone inquiries, requests and problems.
 Researches, analyzes, and provides solutions that meet the customerÂs needs.
 Resolving customer inquiries and problems on first contact.
 Providing customers with account information.
 Resolving or referring billing disputes.
 Correcting payment errors.
 Revising fee and finance charges as appropriate.
 Account maintenance.
 Taking card, check or other orders.
 Acting on lost or stolen cards/checks.
 Researching customer problems that could not be resolved during the initial contact.
Requirements:
 High school diploma or equivalent
 Two to four years of relevant experience
 2 or more years of contact center work experience
 Prior experience working in banking, merchant payment services, point of sales, and/or financial services
 Good knowledge of concepts, practices, policies and procedures of banking products and services
 Effective telephone and... interpersonal skills
 Strong problem-solving and negotiation skills
 Ability to handle difficult customer calls
 Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
 Ability to identify and resolve/escalate problems
 Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits:
 Healthcare (medical, dental, vision)
 Basic term and optional term life insurance
 Short-term and long-term disability
 Pregnancy disability and parental leave
 401(k) and employer-funded retirement plan
 Paid vacation (from two to five weeks depending on salary grade and tenure)
 Up to 11 paid holiday opportunities
 Adoption assistance
 Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Apply Job!
Â
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now